Refund Policy
Returns & Refunds
We want you to love your Blankora blanket. If you're not completely happy, you have 30 days from the delivery date to request a return.
Eligibility
- Items must be unused, unwashed, and in their original packaging.
- Proof of purchase (order number or confirmation email) is required.
- Items marked as final sale or purchased with a clearance discount are not eligible for return.
How to start a return
Email us at Blankora@gmail.com with your order number and the reason for the return. We will reply within 1 to 2 business days with return instructions and the return address. Please do not ship items back without contacting us first, as we will not be able to match the package to your order.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases we cover return shipping or send a replacement at no cost. We recommend using a trackable shipping service.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Damaged or incorrect items
Please inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos and we will make it right with a replacement or full refund.
Exchanges
The fastest way to get a different size or color is to return the original item and place a new order once your return is accepted.
Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase. After that, orders are already in processing with our fulfillment partner and cannot be cancelled, but you may return the item once it arrives.
Questions? Email Blankora@gmail.com.